Frequently Asked Questions (FAQs)
Frequently Asked Questions
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders across the United States.
Q: How long does delivery take?
A: Standard delivery takes 7-14 business days. You will receive a tracking number once your order is shipped.
Q: Do you ship internationally?
A: Currently we ship within the United States only. International shipping coming soon!
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-Day Money Back Guarantee. If you're not satisfied, contact us within 30 days of receiving your order.
Q: How do I return a product?
A: Email us at support@nexacartx.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
📦 Orders
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking email. You can also visit our Track Order page.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 24 hours of placing them. Contact us immediately at support@nexacartx.com.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and more.
📞 Contact & Support
Q: How can I contact customer support?
A: Email us at support@nexacartx.com. We respond within 24 hours, Monday to Friday.
Q: Do you have a physical store?
A: We are an online-only store, allowing us to offer better prices and ship directly to your door.